Refund policy
We stand by our goods. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to us within 30 days of purchase for a full refund or exchange. (US Orders Only)
WEBSITE RETURNS
If you have your order number and email address used to place the order on flipbelt.com you can request a return on our website by visiting: Request a Return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
OTHER RETURNS
If you did not order from flipbelt.com please send us an email. You can always contact us for any return questions at contact@flipbelt.com.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please contact us for any gift exchanges at contact@flipbelt.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds may take 3–7 business days to appear on your account.