For a list of our international retail stores, please check out our retail locations.
We will not be held accountable for lost, damaged, or stolen international shipments.
USPS orders are not trackable after leaving the US border.
International orders may take anywhere between 2 to 4 weeks for delivery.
We ship from the United States with terms defined as "Free on Board (FOB), USA". This means that ANY and ALL fees (except shipping/transit) charges are your responsibility. You will probably be charged some mixture of customs fees (e.g. taxes, duties, processing fees, brokerage fees, etc.) upon delivery of your shipment. FlipBelt has no control over these fees, nor any means to calculate them into the total price of shipping. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. You can calculate the taxes, duties, and fees for your country by going to this website for free: http://www.dutycalculator.com/
The shipping charges you pay to FlipBelt do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to FlipBelt and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the customs fees, such that we are billed by USPS on your behalf, we will bill you for these fees directly.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
Orders shipping outside the USA are typically subject to government taxes, duties and brokerage fees. This article explains FlipBelt's international methods of shipment and international terms of sale.
Brokerage fees are levied by the shipping company (e.g. USPS) to cover the cost of processing the package through customs.
We have a 100% customer satisfaction guarantee policy! We are confident you will love the FlipBelt. If you are in any way unhappy with our product, please return it to us within 30 days of purchase. Simply request a return on your account page or request a return on our site. Once we receive your return request, we will email you a return label.
We will email you as soon as we receive your return. Expect to receive a credit within a week or two afterwards.
We understand that online shopping and sizes do not mix. If you are having issues with size or color, simply order a new one online and return the old one within 30 days. See above for returns.
Sorry but we do not accept returns or exchanges for international orders at this time.
Your product has a 1 year warranty. You may contact us for any issues you have and we will gladly take care of it for you.
For any questions email firstname.lastname@example.org.